Shipping policy

Shipping Policy
Pure Align

This shipping policy describes the shipping conditions applicable to orders placed on the Pure Align online store.

1. Delivery Area

Pure Align currently ships its products to countries within the European Union.

If your country is not available at checkout, you may contact our support team so that we can explore a suitable shipping solution.

2. Order Processing

Orders are generally prepared and shipped within 1 to 3 business days after payment confirmation.

Orders placed:

  • on weekends
  • on public holidays

will be processed on the next business day.

During periods of high activity, slightly longer processing times may be required.

3. Shipping Methods

Orders are shipped through reliable carriers with tracking.

Depending on the destination, shipping may be carried out via:

  • postal services
  • specialized carriers
  • express delivery services

The exact carrier may vary depending on the destination and parcel size.

4. Estimated Delivery Times

Estimated delivery times are generally:

  • France: 2 to 4 business days
  • European Union: 3 to 7 business days

These delivery times are provided for information purposes only and may vary depending on:

  • destination
  • carrier
  • logistical conditions

Pure Align cannot be held responsible for delays caused by the carrier.

5. Shipping Costs

Shipping costs are calculated at checkout and depend in particular on:

  • destination country
  • parcel weight
  • selected shipping method

The exact amount is displayed before payment confirmation.

6. Order Tracking

Once the order has been shipped, a tracking number is sent by email so the customer can track the parcel.

7. Lost or Delayed Parcels

If your parcel appears to be lost or significantly delayed, we invite you to contact our support team.

Pure Align may open an investigation with the carrier in order to locate the shipment.

Resolution times depend on the carrier and may vary.

8. Damaged Parcels

If your parcel arrives damaged, we recommend that you:

  • take photos of the parcel and the product
  • report the issue within 48 hours of delivery

This will allow Pure Align to open a claim with the carrier and find an appropriate solution.

9. Delivery Address

The customer is responsible for the accuracy of the delivery information provided when placing the order.

Pure Align cannot be held responsible for a parcel not delivered due to:

  • an incorrect address
  • incomplete information

If a parcel is returned to the sender for these reasons, reshipping costs may be charged.

10. Returns

Return and refund conditions are described in the Return and Refund Policy available on the website.

11. Contact

For any question regarding the shipping of an order:

Pure Align
Email: contact@purealign.fr

Our team will respond as quickly as possible.